House of Beauty will gladly accept returns within 21 days from the date of the invoice. All products must be in sellable condition and in their original packaging, except Wigs, Human and Synthetic Hair, Hair Extensions, they can only be returned for store credit or exchange. Please note that some wigs brands are non-exchangeable, non-returnable, and non-refundable, such as Envy, Incognito, Henry Margu, Babe and Mane Attraction.
All customers must provide us with the items picture they want to return to confirm the sellable condition of the products. Only after that customer service will be able to send to the customer return authorization number.
We will not accept returns for used and opened item unless it is defective or damaged. We reserve the right to refuse refunds on personal use products for any reason.
We do not refund shipping charges.
20% restocking fee will be applied for all authorized returns.
30% restocking fee will be applied for all unauthorized returns.
Refund or credit will be issued within 21 days of your return being received.
We cannot accept any returns without return authorization number is on the top of the box
Each order is only valid for the one-time exchange.
If the item/s was/were sent wrong to you and we provided you with a prepaid label, exchange or refund can be processed only after the package will be delivered to our facility.
House of Beauty World ships your package DDU (duties and taxes unpaid), and does not collect any duties and/or taxes and cannot predict what your particular charges may be.
If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's customs policies, please contact your local customs office.
Customers are not advised to dispose of items before contacting our customer service team because if they do so, we are not responsible to offer an exchange or refund.
We do everything possible for our customers to receive their orders on time and in perfect condition.
We carefully pack every order, so damaged products are incredibly rare and unlikely to happen to you. In the unlikely event that a shipper damages your products during transit, we can help you to open the claim on your behalf.
What constitutes damage:
Cracked jars and bottles,
Jars and bottles contents are spilled out,
Please notice that items with minor leaking, small scratches or small dents are not considered as damaged. Those items cannot constitute the basis for claims.
We hope for your understanding in this matter.
If you cancel your order BEFORE it has shipped, you will be assessed a cancelation fee of 15% before credit is issued. All orders are automatically processed on our secure merchant processer and sent for shipment as soon as they are placed. During the process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
To request an order cancellation, contact us by email at firstname.lastname@example.org . Your order must be confirmed by Customer Service that it has not been shipped from our warehouse. Orders already shipped from our warehouse cannot be canceled and will fall under the returns for refund policy (https://www.houseofbeautyworld.com/returnpolicy.html).
The order which is REFUSED AT DELIVERY will be assessed all of the applicable fees listed in our Return Policy - including restocking, cancellation and other applicable fees.
For any shipments returned to us due to a bad address, refusal upon delivery there will be a 30% cancellation fee charged. Shipping and handling charges are non-refundable.
Wigs Cancellation Policy
We carry more than 5000 wigs and hairpieces and we typically process and ship all wigs order the next business day however, some wigs, hairpieces or special colors must be ordered from the manufacturers and this processing time may be 7-10 business days. If the customer cancels the order during this period, an order cancellation charge of 15% will be applied.
Our manufacturers do not allow us to return these items back to them, so in effect House of Beauty World absorbs the full cost of the items in the case of a cancellation. Therefore, to minimize these costs and maintain our standard of excellent prices, we charge a 15% cancellation fee.
In case the product customer ordered is discontinued by the manufacturer the customer will get the full refund.
Our goal is your satisfaction! If for any reason you are not happy with your purchase, you can email us to request an exchange.
Customer will be responsible to call our customer service at 1.267.938.8135 and request an exchange.
Customers are responsible to cover any shipping fees when sending a package back to our return address.
No Restocking Fees! But customers are responsible for paying a re-shipping fee of $8.95. The reshipment can also be paid by sending a money order or check payable to House of Beauty, Inc in the amount of $8.95 for local United States orders.Each return should be preauthorized. Please email us at email@example.com for the Return Authorization Number (RAN). You will get a response within 24 - 48 hours.
Refused and unapproved returns
Any refused package is subject to a 50% Restocking Fee. For any shipments returned to us due to a bad address, refusal upon delivery, there will be an additional shipping and handling charge of 30% of your order subtotal minus an applied discount. Shipping and handling charges are non-refundable.
If you provide an incorrect address to ship and we need to reroute your package, UPS rerouting fee is $15.00. International/Post Office shipments can not be rerouted.
All unapproved returns are subject to 50% restocking fee.
Unapproved returns are the merchandise that was used, packages torn, worn and all other conditions in which the merchandise cannot be sold again.
Credit for returns OR EXCHANGES will be issued after your merchandise is received AND TAKES ON THE AVERAGE 4-10 DAYS depending on when we received the merchandise back, please be patient and rest assured that all will be processed in a timely manner
HouseOfBeautyWorld.com refund policies on appliances and fragrances are as following: Electrical Appliances (Blow Dryers, Curling Irons, Nail Machines, etc.) can be exchanged for replacement or other merchandise within 30 days of receipt of original shipment. (Product MUST be in perfect condition; packaging, merchandise)
For sanitary health concerns, we only accept the return for refund of hair brushes, hair extensions, combs or liquid/powder hair care & hair loss products that are sealed / unopened in their original packaging. If you are unhappy with your purchase we will gladly exchange your order within 30 days of receipt
If your appliance becomes defective within 30 days of purchase, we will replace the appliance for you. After 30 days, all appliances are covered under the manufacturer's warranty (All of our appliance manufacturers offer from 1-3year warranty so you always have your piece of mind). Please make sure to register your appliance with the manufacturer so that to be able to get the warranty.
- You will need the packing list that came with your order and the credit card used to make the purchase.
- Shipping will be refunded only if the item was shipped incorrectly, damaged or defective and it is the only item on the order.
- Item must be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged will not be eligible for a refund or return.
- To obtain a refund, notify us of your request. We will respond within 48 hours by providing you with a return authorization number and address to ship your purchase.
- Credit will always be issued to the same card to which they were charged.
To receive a return authorization from us for a defective appliance covered under the manufacturer's warranty, please contact us via e-mail at firstname.lastname@example.org requesting a return authorization number and instructions. Please be sure to provide us with your order number. A return authorization number and instructions will be e-mailed to you.
- Eligible product(s): must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
- Odor Free (Any odors on the product will render the product not approved)
- Items not eligible for exchange: Special Orders and Wholesale Orders.
- If the product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized.
Orders are processed within 2-4 business days of order placement. Once shipped, orders arrive within the time frame selected on the order form.
NOTE: If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
We are not responsible for late shipments due to holidays, natural disasters, customs or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email us at email@example.com
Concerns on delivery or failure to receive orders.
All returns and or concerns about delivery, processing, and failing to receive the order must be made within 30 days of the original order. If you make a mistake in the order and the item ships, you can return the item and get credit.
All orders over $200 may require a signature upon receipt.
You are accepting USPS Tracking as proof of delivery and if that shows the package was delivered, you will accept that as proof that the item arrived. We guarantee the shipment of all orders, including international orders, but that is where our order guarantee ends. We obviously cannot guarantee the delivery to any address, that is the job of local postal authorities. If you wish to have signature confirmation or insurance on your order, it is your obligation to contact us and request it.
Any claims made that you did not receive the package or if any of the items are damaged in any way, this must be filed through USPS insurance (All Priority Mail and Express deliveries are insured) and we are not in any way liable for you receiving the package once USPS accepts the package for shipment, thus the reason the Priority Mail package is insured by USPS.
We will not send our orders to a secondary shipper. We lose track of the order when a secondary shipper is involved and we cannot understand where in the process the order may be located. Because of these circumstances, we will never ship to a secondary shipper.
You will have 90 days to make a claim for any lost property or mail you claim that was not delivered.
CREDIT CARDS/DEBIT CARDS:
If it is necessary to cancel an order placed with a debit card, we do not have any way of "canceling" or "releasing" an authorization. Only your bank can do this. The authorization will eventually expire and the "hold" on your account will be released, but the amount of time is determined by your bank and we do not have access to that information.
All of our prices are in US Dollars and all credit card charges and refunds will be made in US Dollars. If you use an international (non-US) credit card, you may be charged foreign currency conversion fees by your bank. We are happy to accept international credit cards and we DO NOT add any extra fees for using them. However, we have no control over exchange rates and cannot be responsible for any fees that may be charged by your bank.